Return Policy

Returns

All Returns Must Have an RMA #. Shipping costs are the responsibility of the buyer.

Warranty Returns will be accepted with an RMA #. Defective materials will be repaired at a rate of $100/hr. Charges are not to exceed the cost of a new unit.

Returns of unused, unmarked, boxed equipment are subject to a MANDATORY 25% restocking fee and must be returned within 90 days of purchase. ABSOLUTELY NO RETURNS FOR CREDIT WILL BE ACCEPTED AFTER 90 DAYS.

Returns of used equipment or custom equipment will not be accepted. All returns/repairs must be adequately packaged for shipment. Any damaged equipment will be the responsibility of the buyer. Contact Cornell at 1-800-558-8957 with questions.

* Obligation of CORNELL is limited to repairing or replacing, any part, which shall be proved defective in materials or workmanship under normal use and service. This warranty is void if the product is altered, damaged, or repaired by anyone other than CORNELL personnel.

RMA Request Form

Read instructions carefully. Call us at 1-800-558-8957 with questions on the RMA process. All returns must have an RMA #. Shipping costs are the responsibility of the buyer. Please complete the form below and submit for processing. If needed, we may reach out for additional information. Once reviewed, Cornell will issue an RMA with instructions to return the item(s). See below for return and warranty info. If you ordered through a distributor, work with them to submit the RMA form.